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Peloton Touch Screen Not Working? Causes and Solutions

Peloton bikes and treadmills can encounter issues, one of which is the peloton touch screen not working. Here, we’ll explore the possible causes behind a non-responsive Peloton touch screen and provide solutions to address the problem.

Common Causes of a Non-Responsive Peloton Touch Screen

1. Software Glitch: Occasionally, software glitches can lead to unresponsiveness in touch screens. These glitches may arise from updates, connectivity issues, or minor bugs.

2. Frozen Screen: A frozen screen can occur when the touch screen’s processing becomes overloaded, leading to the inability to register touch inputs.

3. Hardware Malfunction: Physical damage, manufacturing defects, or issues with internal components can result in a touch screen not responding as expected.

4. Dust and Debris: Accumulation of dust, dirt, or debris on the screen or within the device can interfere with touch sensitivity.

Solutions to Fix a Non-Responsive Peloton Touch Screen

Restart the Device: A simple restart can often resolve minor software glitches. Power off the Peloton bike or treadmill, wait for a few seconds, and then turn it back on.

Check Internet Connectivity: Poor or unstable internet connections might lead to touch screen issues. Ensure that your device is properly connected to the internet.

Perform a Soft Reset: A soft reset can help clear temporary issues. Hold down the power button until the device turns off, and then power it on again.

  1. Power Off: If your touch screen is unresponsive, start by powering off the Peloton device. You can do this by pressing and holding the power button until you see the option to turn off the device.
  2. Wait: Once the device is powered off, wait for about 10-15 seconds to ensure that any temporary glitches or issues are cleared.
  3. Power On: Press the power button again to turn the Peloton device back on. Allow it a moment to boot up.
  4. Check Touch Screen: After the device has fully restarted, check if the touch screen is now responsive. Test various areas of the screen to ensure that touch inputs are registering properly.
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Clean the Screen: Gently clean the touch screen with a soft, lint-free cloth to remove dust and smudges that might be affecting touch sensitivity.

Update Software: Check if there are any available software updates for your Peloton device. Installing updates can often resolve compatibility issues and improve overall performance.

Find “Settings” icon in the top right corner >> System Updates >> Check for Updates

Check for Physical Damage: Inspect the device for any signs of physical damage. If you suspect a hardware issue, contact Peloton’s customer support for assistance.

Factory Reset: If the issue persists, you might consider a factory reset as a last resort. Be aware that this will erase all data and settings on the device, so proceed with caution.

Contact Customer Support: If none of the above solutions work, reach out to Peloton’s customer support for expert assistance. They can guide you through troubleshooting steps specific to your device.

Preventing Touch Screen Issues

To prevent touch screen problems, consider these practices:

  • Keep the device in a clean and dust-free environment.
  • Avoid excessive pressure or tapping on the screen.
  • Install software updates promptly.
  • Use the device according to manufacturer guidelines.


A non-responsive Peloton touch screen can be frustrating, but in many cases, it’s a solvable issue. By following the steps mentioned above, you can often troubleshoot and resolve the problem on your own.

If the issue persists, don’t hesitate to contact Peloton’s customer support for further assistance.